Contact Us

Contact Yosalia at support@yosalia.com for product, checkout, delivery, cancellation, amendment, return, refund and privacy enquiries.

What to send with an enquiry

For an order, provide its reference and checkout email. For an item question, send its link and variation. Explain the concern, relevant dates and the assistance requested.

When something arrives incorrectly

Describe missing, damaged or incorrect goods and provide available photos of the item, packaging and label where helpful. Keep supporting materials while we review the issue. Include tracking information for delivery concerns.

Order changes need a confirmed outcome

Send corrections or cancellation requests promptly. We check fulfillment progress and confirm what remains possible. A request alone does not mean an order has been changed or cancelled.

Before mailing a return

Obtain authorization and the destination appropriate to your case. A sender label or business contact address is not automatically a return location. Refer to the Return & Refund Policy for eligibility and postage.

Share only the details needed

Never email passwords, full card numbers or security codes. Limited information may be requested to locate the transaction or establish authority. No unverified reply deadline or additional contact channel is promised.