Return & Refund Policy

Updated November 4, 2026. Begin a Yosalia return or order enquiry through support@yosalia.com. Our voluntary arrangements preserve mandatory consumer protections.

Apply within the ordinary period

For a discretionary return, contact us within 30 calendar days after receipt. Identify the order, checkout email, goods and reason. Defect claims or other legally protected cases may have different applicable periods.

Review condition and exceptions

Ordinary change-of-mind returns generally require unused, unworn goods in original condition with tags, packaging and accessories. Disclosed and lawful exceptions may cover personalized goods, perishables, opened hygiene-sensitive items, used digital content and gift cards. Mandatory defect remedies remain available.

Wait for authorization and instructions

We review eligibility and supply the correct destination for your case. Do not assume a sender label or business contact address accepts returns. Pack securely and retain postage and tracking records.

Understand return costs

You pay return postage for an ordinary change of mind. Original shipping is generally not refunded on a discretionary return unless required by law. For faulty or incorrectly supplied goods, we cover reasonable applicable return costs and provide required remedies. Free labels are not promised for every case.

Report goods that are not right

Send an explanation and available photos of the goods, packaging and label with the order reference. Retain relevant materials during review. Evidence requests do not remove mandatory rights or impose unreasonable barriers to remedies.

How approved refunds are handled

Approved refunds are initiated within 10 business days after inspection or sufficient evidence unless law requires sooner. We explain any lawful deduction or rejection. Refunds generally go to the original payment method; your bank or provider may require additional posting time.

Ask about replacements first

An exchange depends on eligibility and stock and is not guaranteed. Tell us which replacement you want before mailing goods. We explain available options, including a qualifying refund where appropriate.

Cancellation and amendment requests

Email promptly with the requested action. We check whether fulfillment can still be stopped or amended and confirm the outcome. Dispatch can limit changes, and no fixed-hour cancellation promise is made.

Refused or uncollected shipments

A refusal or failure to collect does not itself cancel the purchase. Contact us to review the reason and carrier outcome. Only lawful, substantiated costs may be considered; the whole payment is not automatically forfeited.

Required rights take precedence

Mandatory cancellation periods, defect remedies, standard-delivery refunds and other required protections prevail over these voluntary arrangements. Contact support@yosalia.com about your circumstances.